This policy explains what information Krelode collects, why we collect it, and what we do with it. It covers both this website and the AI receptionist service we provide to business clients.
Krelode is operated by David Watkins, doing business as Krelode, based in Vancouver, Washington. If you have questions about anything here, email hello@krelode.com.
1. Two kinds of people, two kinds of data
It matters which one you are, because the answers are different.
If you're a business considering Krelode
You might call our demo line, book a call, or email us. We collect what you give us in those interactions.
If you called a business that uses Krelode
You spoke to an AI receptionist working on behalf of that business. That business decides what happens with your information, and we process it on their instructions. If you want your information removed, contact that business directly, or contact us and we will pass the request along.
2. What we collect
From website visitors
- Basic technical information your browser sends, such as IP address, browser type, and pages viewed
- Anything you enter when booking a call, such as your name, email, and phone number
From phone calls
When you call our demo line, or when you call a business that uses our service, we may collect:
- Your phone number, passed automatically by the phone network
- Your name, business name, and email address, if you provide them during the call
- A written transcript of the conversation
- A written summary of the call
- Call metadata such as time, duration, and outcome
- An audio recording, only where recording is enabled and disclosed at the start of the call
On recording. Where calls are recorded, you will be told at the beginning of the call. If you do not want to be recorded, say so and the call will be ended. Washington and several other states require consent from all parties to a recorded conversation, and we treat that as the standard everywhere.
3. Why we collect it
- To answer your call and book your appointment
- To pass your enquiry to the business you were trying to reach
- To improve how the AI handles calls
- To respond to you if you asked us to
- To keep records we are required to keep, and to resolve disputes
We do not sell your personal information. We do not share it with advertisers. We do not use call recordings or transcripts for advertising.
4. Who we share it with
We use third party providers to run the service. Each one only receives what it needs to do its job:
- Voice AI and telephony providers, to place and handle calls and produce transcripts
- Scheduling providers, to check availability and create bookings
- Data and automation providers, to store lead records and move information between systems
- Email providers, to send confirmations and correspondence
We also share information with the business client you called, since the whole purpose of the service is getting your enquiry to them. We may disclose information where the law requires it.
5. How long we keep it
Lead records and call summaries are kept for as long as the business client's account is active, and for a reasonable period afterwards. Transcripts and recordings, where they exist, are kept for a shorter period unless the client asks otherwise. You can ask us to delete your information sooner using the contact details below.
6. Your rights
Depending on where you live, you may have the right to:
- Ask what personal information we hold about you
- Ask us to correct it
- Ask us to delete it
- Ask us to stop using it for certain purposes
- Not be discriminated against for exercising any of these rights
Email hello@krelode.com and we will respond within the timeframe the law requires. We may need to verify who you are first.
7. Security
We use reputable providers, restrict access to the people who need it, and rely on the encryption and access controls those providers offer. No system is perfectly secure, and we cannot guarantee that information will never be accessed improperly.
8. Children
Krelode is a service for businesses. It is not directed at children and we do not knowingly collect information from anyone under 18. If you believe we have, contact us and we will delete it.
9. Cookies
This website uses only what is needed for it to work, including the booking calendar embedded on our booking page, which is provided by a third party and sets its own cookies. If we add analytics in future, this section will be updated first.
10. Changes
If we change this policy we will update the date at the top. Material changes will be flagged more clearly than that.
11. Contact
David Watkins, doing business as Krelode
Vancouver, Washington
hello@krelode.com