These terms apply to this website and to the AI receptionist service provided by David Watkins, doing business as Krelode, trading as Krelode. By using the site or the service, you agree to them.
1. What the service is
Krelode builds and operates an AI voice receptionist that answers your business phone calls, answers questions about your business, qualifies callers, and books appointments on your calendar. The specific setup, features, and price for your business are agreed separately in writing before we start.
2. Your account and your responsibilities
To use the service, you agree to:
- Give us accurate information about your business, services, hours, and pricing so the AI answers correctly
- Tell us promptly when that information changes
- Use the service only for lawful business purposes
- Not use it to make unsolicited outbound calls, or in any way that breaches telemarketing, consent, or recording laws
- Hold any consents or notices required for the calls you route through the service
You are responsible for what your instance of the AI says on your behalf, in the same way you would be responsible for a human receptionist you employed.
3. Call recording and consent
Where call recording is enabled for your account, the AI discloses it at the start of every call. Several states, Washington included, require all parties to consent to a recorded call. You are responsible for making sure recording is configured lawfully for the places your callers are in, and we will turn recording off for your account on request.
4. Fees and payment
- Fees, billing frequency, and any usage limits are set out in your written agreement or order form
- Fees are billed in advance unless we agree otherwise
- Where your call volume exceeds the agreed allowance, additional usage may be charged at the rate stated in your agreement
- Late payment may result in the service being suspended
- Fees are non-refundable except where required by law or expressly agreed
5. Cancellation
Unless your agreement says otherwise, either side can cancel with 30 days' written notice. There is no minimum term and no cancellation penalty. On cancellation we stop answering your calls, you remove the forwarding from your line, and we provide an export of your lead data on request.
6. Who owns what
You own your data. Your customer records, leads, call transcripts, and bookings belong to your business. We hold and process them to provide the service, and you can have a copy or have them deleted at any time.
We own our system. The AI configuration, workflows, prompts, software, and site content are ours. Providing the service does not transfer ownership of any of it to you.
7. No guarantee of results
Any figures on this website about missed calls, lost revenue, or recovered bookings are industry statistics and illustrative estimates. They are not a promise of what your business will earn. The calculator on our site produces an estimate from numbers you enter yourself, and nothing more.
We do not guarantee any particular number of calls answered, appointments booked, or revenue gained. We do not guarantee that the AI will handle every call perfectly, that it will never make a mistake, or that the service will be uninterrupted.
8. Availability and dependencies
The service relies on third party providers for telephony, voice AI, scheduling, and data storage, as well as on your own phone carrier and internet connection. Outages in any of those can interrupt the service, and we are not liable for downtime caused by them. We will tell you when we know about a problem and work to resolve it.
9. Limitation of liability
To the fullest extent the law allows, Krelode is not liable for indirect, incidental, special, or consequential damages, including lost profits, lost business, or lost data, arising from your use of the service.
Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.
Nothing in these terms excludes liability that cannot lawfully be excluded.
10. Indemnity
You agree to cover us against claims arising from your use of the service in breach of these terms, including claims about the content the AI provides on your behalf using information you supplied, and claims about calls you routed through the service unlawfully.
11. Confidentiality
Each side agrees to keep the other's non public business information confidential and to use it only for the purpose of the service.
12. Changes to these terms
We may update these terms. If a change materially affects you, we will give reasonable notice before it takes effect. Continuing to use the service after that means you accept the updated terms.
13. Governing law
These terms are governed by the laws of the State of Washington, without regard to its conflict of laws rules. Any dispute will be brought in the state or federal courts located in Washington.
14. Contact
David Watkins, doing business as Krelode
Vancouver, Washington
hello@krelode.com